MIOJE ATELIER

Mioje Jewelry (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Mioje Jewelry.

This policy applies to our website www.mioje.com, and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To clarify our policy, the following terms are defined as:

  • Cookie: A small data file stored on your device used to improve website functionality and personalize your experience.

  • Company: Refers to Mioje Jewelry Ltd, headquartered in London, United Kingdom, responsible for your data under this policy.

  • Country: Refers to the United Kingdom, where our head office is located.

  • Customer: The individual or entity who uses our website or services.

  • Device: Any internet-connected device like a phone, tablet, or computer used to access our services.

  • IP address: A unique number assigned to your device by your internet provider.

  • Personnel: Employees or contractors working for Mioje Jewelry, including team members based in Turkey.

  • Personal Data: Any information that can identify a person either directly or indirectly.

  • Service: Refers to the services provided via mioje.com.

  • Third-party services: Service providers, partners, or platforms we collaborate with for hosting, delivery, marketing, etc.

  • Website: Our official online platform: https://www.mioje.com

  • You: Any individual accessing or interacting with our website or services.

Where We Operate

  • Head Office: London, United Kingdom

  • Production & Workshops: Istanbul and other locations in Turkey

What Information Do We Collect?

We collect personal data when you:

  • Visit our website

  • Register or create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact customer service or fill out a form

The data we collect may include:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely by third parties)

  • Account login credentials

How We Use Your Information

Your information is used to:

  • Fulfill and ship your orders

  • Provide customer support

  • Improve our services and website

  • Communicate promotional offers (if opted in)

  • Ensure secure transactions

  • Comply with legal and tax regulations

Third-Party Sharing

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping companies (e.g., DHL, UPS, local couriers in Turkey)

  • Marketing platforms (e.g., Meta, Google Ads)

  • Analytics providers (e.g., Google Analytics)

  • Cloud services (e.g., hosting providers)

We do not sell your personal data.

Data Transfers Between UK & Turkey

Some data may be processed or accessed by authorized personnel in Turkey, particularly for order fulfillment and production-related support. We ensure that any such transfers are compliant with UK GDPR and international data protection laws by using standard contractual clauses and secure systems.

Data Security

We use industry-standard security practices, including:

  • SSL encryption

  • Secure payment gateways

  • Regular security audits

  • Restricted internal data access

However, no system is completely infallible. We take all reasonable precautions but cannot guarantee absolute security.

Your Rights

Depending on your location (e.g., UK, EU, etc.), you may have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Object to processing

  • Withdraw consent for marketing

To exercise your rights, contact us at: info@mioje.com

Cookies

We use cookies to:

  • Personalize content

  • Remember your preferences

  • Track website traffic and usage

  • Improve shopping experience

You can manage cookie preferences in your browser. Disabling cookies may affect some functionality.

Remarketing

We use remarketing tools (e.g., Meta Pixel, Google Ads) to show relevant ads to users who have previously interacted with our website. You can opt out via ad settings on the respective platforms.

Payment Security

All payments are securely processed by trusted third-party services. Mioje Jewelry does not store your credit card or payment data on our servers.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect data from minors. If we discover such data has been collected, it will be deleted immediately.

Changes to This Policy

We may update this policy occasionally to reflect changes in law or our services. Any updates will be posted on this page, and we encourage you to review it regularly.

UK & EU GDPR Compliance

If you are in the UK or European Union, your data is protected in accordance with the UK GDPR and EU GDPR regulations. We process your data under lawful bases such as contract fulfillment and legitimate interest.

Your Consent

By using our website, creating an account, or making a purchase, you consent to the practices described in this Privacy Policy.

Contact Us

If you have any questions or concerns regarding your data, please contact us:

📍 Head Office:
Mioje Jewelry Ltd
London, United Kingdom

📧 Email: info@mioje.com
🌐 Website: https://www.mioje.com