MIOJE ATELIER

Thank you for shopping at Mioje Jewelry. We hope you love your new jewelry, but we understand that sometimes things may not work out. This policy outlines how returns, refunds, and exchanges are handled for purchases made through our official website: www.mioje.com.

Ring Sizing Issues

If you are experiencing any issues with your ring size, please contact us at support@mioje.com to request a complimentary ring sizing kit. We're happy to assist you in getting the perfect fit.

General Return & Refund Terms

By placing an order on mioje.com, you agree to the terms outlined below:

  • You have 30 days from the delivery date to initiate a return or refund request.

  • All returned items must be unworn, unaltered, and in their original condition and packaging.

  • Only purchases made through our official website are eligible for return or refund.

  • We do not accept direct exchanges. If you wish to change an item, you may return it and place a new order.

How to Request a Return or Refund

To begin a return process:

  1. Email us at support@mioje.com with your order number and a copy/photo of your tracking label.

  2. Wait for instructions from our customer service team before shipping your item.

💡 Please do not send any items back without contacting us first.

Packaging and Return Guidelines

  • Include your original order receipt in the package.

  • Return the item in its original packaging to avoid damage during transit.

  • If an item is returned damaged due to poor packaging, the customer will be held responsible, and no refund will be issued.

Non-Eligible Returns

We cannot accept returns under the following conditions:

  • The item is worn, scratched, or damaged.

  • The return is initiated after the 30-day return window.

  • The product was customized or made to order.

Damaged or Faulty Items

If your item arrives damaged or defective:

  • Please contact us immediately with photos of the issue.

  • We will offer a full refund or replacement at no additional cost.

Shipping Costs for Returns

  • Return shipping costs are the responsibility of the customer.

  • If the original item was shipped free of charge, return shipping is still to be paid by the customer.

  • All taxes, customs duties, or import charges remain the customer's responsibility.

Refund Processing

Once we receive and inspect your returned item:

  • If approved, your refund will be issued to your original payment method within a few business days.

  • You will be notified once your refund is processed.

  • Please note that bank processing times may vary depending on your provider.

Out-of-Stock or Cancelled Orders

In rare cases where a product is unavailable or fails our final quality control before shipment:

  • You will be notified promptly.

  • A full refund will be issued for cancelled items.

Your Consent

By using our website, registering an account, or making a purchase, you agree to the terms of this Return & Refund Policy.

Changes to This Policy

We may update this policy from time to time to reflect changes in our operations or applicable laws. Updated versions will be posted on this page. Continued use of the website after changes means you accept the updated terms.

Contact Us

If you have any questions or concerns regarding your order, please don’t hesitate to reach out. We're here to help.

📧 Email: support@mioje.com
🌐 Contact Form: https://mioje.com/pages/contact